Privacy Policy

Lock & Quill is an electronic signature service operated by QuillHound ("we"). This policy explains what we collect and what we do with it. The short version: we use your information to get documents signed and for nothing else. We don't sell it and we don't show ads.

Two kinds of people use the service

Account holders upload documents and send them for signature. Signers receive a link and sign, without an account. The account holder decides what documents to send and to whom; for the content of those documents we act on their instructions.

What we collect

• Account details: your name, email address, workspace name and a hashed password.
• Documents: the PDFs you upload, the fields you place, and the finished signed copies.
• Signer details: the name and email address the sender enters, the signature, initials and other answers the signer provides, and the name they sign as.
• Signing evidence: the date and time of each step (sent, opened, signed, declined), the signer's IP address and browser type, and their consent to sign electronically. This is what makes a signature provable, and it is printed on the certificate of completion.
• Basic technical logs: standard request logs kept by our hosting provider for security and troubleshooting.
• Page-view counts on our public marketing pages: a first-party counter records that a page was viewed. It sets no cookies and does not run on the app or on signing pages.

We do not collect payment card details ourselves, and we do not use advertising or cross-site tracking cookies. The only browser storage we use keeps you signed in and, on a signing page, remembers the fields you have filled until you finish.

How we use it

• To deliver documents to signers, collect signatures, and produce the signed copy and certificate.
• To email signers and senders about a document: invitations, reminders, completion and cancellation notices.
• To keep the service secure, prevent abuse such as spam or phishing, and fix problems.
• To contact account holders about their account or important changes to the service.

We do not use your documents to train AI models. The "find fields for me" feature runs entirely in your browser; the document's text is not sent anywhere for it.

Who it is shared with

• The people on the document. The sender, the other signers and anyone the sender chose to copy can see the signed document and its certificate, which includes each signer's name, email address, IP address and signing time.
• Our infrastructure providers, who store and transmit data on our behalf under their own security commitments: Cloudflare (hosting, network and email delivery), Supabase (database, file storage and sign-in) and Google Fonts (typefaces; your browser requests the font files from Google).
• Authorities, when the law requires it, and only what is required.

We never sell personal information or share it for advertising.

Where it is kept and for how long

Data is stored in the United States. Documents and their signing records are kept for as long as the account that sent them exists, because signed agreements need to remain available to the people who signed them. When an account holder asks us to delete a document or their account, we delete it from our active systems within 30 days, except where we are required to keep something by law.

Your choices

• Account holders can ask us to export or delete their documents or their whole account by writing to the address below.
• Signers can ask for a copy of what we hold about them. Because a signed document also belongs to the sender and the other signers, requests to change or delete one are handled together with the sender who controls it; we will pass your request on.
• Depending on where you live, you may have additional rights under local law, such as the rights to access, correct or delete personal information. We honor those rights wherever they apply and never discriminate against anyone for using them.

Children

The service is for businesses and adults. It is not directed to children under 13, and we do not knowingly collect their information.

Changes

If we change this policy in a way that matters, we will update the date above and tell account holders by email before the change takes effect.

Contact

Privacy questions and requests: privacy@lockandquill.com.