Terms of Service
Last updated 2026-11-10
These terms are the agreement between you and QuillHound ("we"), which operates Lock & Quill. By creating an account or sending a document, you agree to them. If you are using the service for a company, you are agreeing on its behalf.
1. What the service does
Lock & Quill lets you upload documents, send them to people for electronic signature, and keep the signed copies with a record of how they were signed. We provide the tool. We are not a party to your documents, we do not review them, and we do not give legal advice.
2. Your account
Give accurate information, keep your password to yourself, and tell us promptly if you think someone else has access. You are responsible for what happens under your account and for the people you invite to your workspace.
3. Your documents stay yours
You own your documents and data. You give us permission to store, process and transmit them only as needed to run the service for you. You are responsible for having the right to send each document and each signer's contact details, and for deciding whether an electronic signature is appropriate for it.
4. Electronic signatures
The service is designed to meet the requirements for electronic signatures under the U.S. ESIGN Act and the Uniform Electronic Transactions Act. Some documents can't legally be signed electronically, or need extra formalities such as witnesses or notarization; examples in many places include wills and certain family-law and real-estate documents. It is your responsibility to check the rules that apply to your document. Signers see our Electronic Records and Signature Disclosure before they sign.
5. Acceptable use
You agree not to use the service to:
- send spam, phishing, or anything deceptive, including pretending to be someone else;
- send documents to people who have no reason to expect them from you;
- break the law, or infringe or misuse anyone's rights or personal information;
- upload malicious files, or probe, overload or interfere with the service;
- resell the service without our written agreement.
We may limit sending, or suspend an account, to stop abuse or protect other people. Unless the risk is urgent, we will tell you first and give you a chance to fix the problem, and you will still be able to get your documents out.
6. Plans, limits and billing
- The Free plan includes a set number of documents each month. Reminders, corrections, resending and voided documents never count toward it.
- We never charge overage fees. If you reach your plan's limit, sending pauses until the next month or until you change plan.
- When paid plans are available: prices will be shown before you pay; subscriptions will renew until cancelled; you will be able to cancel online at any time without calling anyone; we will email a reminder before any annual renewal; and you may cancel within 14 days after an annual renewal for a full refund of it.
7. Leaving
You can stop using the service at any time and ask us to delete your account. You can download your documents and their certificates at any time, at no charge, including after a plan ends. Signed documents you have already delivered to signers remain with them.
8. Availability and changes
We work to keep the service available and your documents safe, but we don't promise it will be uninterrupted or error-free. We may improve or change features. If we ever plan to remove something you rely on or to shut the service down, we will give reasonable notice and time to export your documents.
9. Disclaimers
The service is provided "as is". To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that any particular document will be enforceable; that depends on the document, the parties and the law that applies.
10. Limit of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability for any claim about the service is limited to the greater of the amount you paid us in the twelve months before the claim arose or US $100. Nothing in these terms limits liability that cannot be limited by law.
11. Privacy
Our Privacy Policy explains what we collect and how we use it.
12. Changes to these terms
If we change these terms in a way that matters, we will update the date above and tell account holders by email at least 14 days before the change takes effect. If you keep using the service after that, the new terms apply.
13. General
These terms are the whole agreement between us about the service. If part of them is found unenforceable, the rest still applies. You may not transfer your rights under them without our consent; we may transfer ours as part of a merger or sale of the business. They are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.